Meaningful Analytics for consumed genAI content
M
Markus Vaas
With the new AI-generated summaries, using the quick search instead of going straight to the +Ask function has now become more viable. However, ideally now, a quick search that yields a summary and potential expert list is already the endpoint of the user journey because ideally the problem is solved at this point. However, this has so far then not produced an answer view or any other trackable statistic and thus, our enagegment statistics drop despite the system becoming more useful. We need some analytics concept for this case.