Posting questions across private KNOWLEDGE SPACES
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Jonathan Gordon-Till
If we have multiple private KNOWLEDGE SPACES users can only see their permissioned content. It’s a pity that QUESTIONS do not reach into other KNOWLEDGE SPACES. For example, if I post a QUESTION in KNOWLEDGE SPACE X and there happens to be an expert in KNOWLEDGE SPACE Y who knows a SOLUTION, that person in Y will never know about the question, and I will not know that expert exists. Best scenario would be that when I post a question to KNOWLEDGE SPACE X, Starmind recognizes that the potential expert exists in KNOWLEDGE SPACE Y, and gives me the option to select “[ x ] POST QUESTION TO ALL KNOWLEDGE SPACES” (or similar). I would just need to make sure it’s not a confidential QUESTION that I wouldn’t want other users to see. The person in Y could then give a SOLUTION to that specific QUESTION, but not see the rest of X.
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Marc Homlicher
I understand your situation about culture-silos. Exactly in such situations the company has to decide to open the silos for better collaborating and enrich the value of the employees with their knowledge for the company across the units.
That was the reason, why we has decided, that private knowledge-spaces will not be allowed. We use Starmind to break the silos and change to open culture that gives value to the company and more motivation for the employees.
I think a software solution as you have requested here, will not be helpful longterm and kills the value of Starmind to break silos.
I think an mindchange in your org. will be more helpful for the future as cross-handling of questions over private spaces ;-)
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Marc Homlicher
I don‘t understand your need…
When you post a question to a private space x, then, i assume, it have a reason for that. So if then there is not an expert, because it is not member of this private space, it makes no sense to put your question in a space, where the expert is??
The reason why we don‘t use private spaces is, because i will ensure that anyone can answer a question, that is knowing a solution.
I think there must be good reasons to put a question in a private space -> example a space only for leaders to answer questions for that specific questions
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Jonathan Gordon-Till
Marc Homlicher: Yes, you are correct, it makes no sense to put a question in a private space where the expert will not see it.
However, in my organization there are different private spaces (you could call them knowledge silos - I know it's not a best practice) and sometimes there will be an expert in one private space but not in the other.
For example: We have a space for R&D. We also have a space for Engineering. Both groups insist on being private. It may be a cultural weakness in the company, but it is a fact. Sometimes an R&D person wants to ask an Engineering question, but he/she cannot see the Engineering space and vice versa. How does the Engineering expert know that someone in R&D has a question?